Frequently Asked Questions
Everything you need to know about our hair care products and your shopping experience.
Are Creme of Nature products suitable for all hair types?
While our products are formulated with a focus on curly, coily, and kinky hair textures, we offer various collections like Pure Honey and Argan Oil that cater to a wide range of moisture and strength needs for all hair types.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our shipping capabilities to reach our global community in the near future.
What is your return policy for hair products?
Due to the nature of beauty and personal care products, we only accept returns for unopened and unused items within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
Are your products sulfate-free and paraben-free?
Many of our collections, including the Argan Oil from Morocco line, feature sulfate-free shampoos and formulas free from harsh parabens and mineral oils to ensure the health of your scalp and hair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.